Shipping & Delivery
Thank you for choosing KoalaComfort Australia! We are delighted to offer you a seamless shopping experience with efficient shipping and delivery options. Below, you'll find all the necessary information about our shipping process, estimated delivery times, and tracking your order.
Shipping Policy:
At KoalaComfort, we utilize a reliable shipping service to ensure your orders reach you in a timely and secure manner. All orders are processed within 24-48 hours after payment confirmation.
Delivery Timeframe:
We take pride in providing fast and efficient delivery services. Our estimated delivery timeframe for your orders is between 5 to 12 business days. Please note that this timeframe is calculated from the date your order is processed and may vary depending on your location and external factors such as customs clearance, public holidays, or unforeseen circumstances.
Order Tracking:
To keep you informed about the status of your order, we provide order tracking facilities. Once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to our tracking page. Please use this information to stay updated on your package's whereabouts during transit.
Shipping Rates:
At KoalaComfort we strive to reach excellence by giving our customers the most competitive prices! That is why all shipping is completely FREE Australia wide!
Address Accuracy:
To ensure smooth delivery, please double-check and provide accurate shipping information during the checkout process. Inaccurate or incomplete addresses may lead to delays or failed deliveries, for which we cannot be held responsible.
Customer Support: Should you have any questions, concerns, or require assistance with your order, our friendly customer support team is here to help. Feel free to reach out to us via the "Contact Us" page, and we'll get back to you as soon as possible. At KoalaComfort, we strive to exceed your expectations with top-quality products and excellent customer service. We appreciate your trust in us and will do everything possible to ensure a smooth and timely delivery of your orders. Happy shopping!
KoalaComort AustraliaTeam